Return & Fulfillment Policy
1. Order Processing Time
Standard Processing: All orders are processed within 1-5 business days (Monday through Friday, excluding holidays). Processing time begins once the order is confirmed and payment has been received.
Custom Orders: Custom or personalized items may require additional processing time. Please refer to the specific product description for estimated processing times.
2. Shipping
Shipping Fees: Shipping fees are calculated based on the size, weight of the order, and delivery destination. Shipping costs will be displayed at checkout.
3. Shipping Confirmation
Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the status of your shipment.
Delivery Issues: If there are any issues with your delivery (e.g., delays, incorrect address), please contact us within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue as promptly as possible.
4. Packaging
Protection: All artworks and prints are carefully packaged to prevent damage during transit. Frames and other delicate items may be packaged with additional cushioning.
5. Returns and Exchanges
Return Eligibility: Due to the custom nature of many of our products, returns and exchanges may not be accepted. However, if you receive a damaged or incorrect item, please contact us within 7 days of receipt for a resolution.
Return Process: To initiate a return or exchange for damaged or incorrect items, please contact our customer service team with your order number and a description of the issue. We will provide instructions for returning the item if applicable.
Refunds: Once we confirm an item is damaged, a refund will be issued to the original payment method. Please allow 5-7 business days for the refund to appear in your account.
6. Cancellations
Order Cancellation: Orders can be canceled within 2 hours of placement. To request a cancellation, please contact our customer service team as soon as possible. After 2 hours, cancellations may not be possible as the order may have already entered the fulfillment process.
7. International Orders
Shipping: We ship internationally. Shipping times and costs vary by destination. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Customs and Duties: We are not responsible for any customs or import duties that may apply. Please check with your local customs office for information on potential fees.
8. Customer Service
Contact Us: For any questions or concerns regarding your order, please contact our customer service team at annmyoung.arts@gmail.com. We are here to assist you and ensure your satisfaction.
9. Policy Updates
Changes: This policy is subject to change. Any updates will be posted on our website, and we recommend reviewing it periodically.